Shipping policy

SHIPPING POLICY

Last updated: 07/19/26

1. SHIPPING AREA

Riley Rides Garage currently ships to eligible addresses within the contiguous United States.

We do not ship to P.O. boxes, APO/FPO addresses, U.S. territories, freight-forwarding facilities, or international destinations unless we approve the order in writing.

Some products, including complete bikes and lithium-ion batteries, may be subject to additional geographic, carrier, or delivery restrictions.

2. PROCESSING TIMES

Estimated processing times are shown on the applicable product page or order confirmation.

Processing time is separate from carrier transit time.

Orders may require additional processing for:

• Fraud and payment verification;
• Address confirmation;
• Inventory allocation;
• Manufacturer or distributor fulfillment;
• Freight scheduling;
• Battery transportation requirements;
• Preorders or backorders;
• Holidays, weather, or carrier disruptions; and
• Special-order products.

An order is not considered shipped merely because a shipping label has been created. Tracking may not update until the carrier physically receives and scans the shipment.

3. SHIPPING ESTIMATES

All shipping, processing, and delivery dates are estimates unless expressly guaranteed in writing.

When no shipping time is stated, we will handle the order in accordance with applicable law.

If we become unable to ship within the stated or legally applicable period, we may request the customer’s consent to a revised date or issue the required refund.

4. MANUFACTURER-DIRECT AND DISTRIBUTOR FULFILLMENT

Certain products may ship directly from a manufacturer, importer, distributor, or fulfillment warehouse rather than from Riley Rides Garage.

Products in the same order may arrive separately and may have different tracking numbers, carriers, and delivery dates.

By ordering, the customer authorizes us to provide the fulfillment party and carrier with information reasonably necessary to process and deliver the order.

5. PARCEL SHIPPING

Smaller products may ship through UPS, FedEx, USPS, or another carrier.

Customers are responsible for monitoring tracking and providing a secure delivery location.

A carrier’s delivery scan, delivery photograph, signature record, GPS record, or comparable documentation may be used as evidence of delivery.

6. FREIGHT DELIVERY

Complete electric dirt bikes and e-motos may ship by less-than-truckload freight on a pallet.

Freight service is generally curbside delivery unless the order expressly includes another service.

Curbside delivery may require:

• An accessible paved or firm-surface delivery location;
• Adequate room for a large truck;
• A recipient who is at least 18 years old;
• A scheduled delivery appointment;
• A working telephone number;
• Assistance moving the shipment after unloading; and
• A lift-gate service when required.

Standard freight delivery does not normally include assembly, unpacking, moving the product inside a residence, disposal of packaging, or delivery up stairs.

Additional services requested from the carrier may result in additional charges.

7. DELIVERY APPOINTMENTS

The customer must respond promptly to carrier calls, texts, or emails.

Storage, redelivery, address-correction, reconsignment, limited-access, missed-appointment, or other charges caused by customer unavailability or inaccurate information may be billed to the customer where permitted by law.

8. ADDRESS ACCURACY

Customers must provide a complete and accurate address, unit number, telephone number, and email address.

Contact us immediately if an address is incorrect. We cannot guarantee that an address can be changed after processing begins.

We are not responsible for delays caused by incomplete or incorrect customer-provided information. Customers may be responsible for reasonable carrier costs resulting from an incorrect address.

9. INSPECTION AT DELIVERY

Inspect freight before signing the delivery receipt.

Before accepting:

• Photograph all sides of the carton and pallet;
• Check for punctures, crushing, tears, missing straps, rewrapping, leaning pallets, and exposed components;
• Count all cartons;
• Note every visible issue on the carrier’s receipt; and
• Refuse delivery if the shipment is severely damaged or unsafe.

Writing “subject to inspection” does not replace documenting specific visible damage.

Keep all packaging until you have fully inspected and tested the product and any claim has been resolved.

10. DAMAGE OR MISSING ITEMS

Report visible damage within 48 hours and concealed damage within 5 calendar days by emailing rileyridesgarage@gmail.com

Include the order number, delivery receipt, photos, video, packaging, shipping label, pallet, and affected components.

Do not discard the packaging, assemble a severely damaged product, or arrange unauthorized repairs while the claim is under review.

11. LOST OR STOLEN PACKAGES

Contact us promptly when tracking appears incorrect or a shipment has not arrived.

We may ask the carrier to investigate and may require reasonable supporting information.

We are not responsible for theft occurring after documented delivery to the correct address, except where applicable law provides otherwise. Customers should select a secure delivery location and request signature service when available.

12. SHIPPING CHANGES AND INTERCEPTS

Once a shipment has entered carrier possession, address changes, holds, redirects, or recalls may not be possible.

The customer is responsible for carrier fees caused by a customer-requested change when legally permitted.

13. PREORDERS AND BACKORDERS

Estimated availability dates for preorders and backorders are projections and may change because of production, customs, transportation, supplier, or inventory delays.

We will provide updates when material information becomes available.

The customer may have cancellation or refund rights when shipment cannot occur within the promised or legally applicable period.

14. REFUSED SHIPMENTS

A shipment refused for reasons other than documented carrier damage may be treated as a return under our Return and Refund Policy.

Return freight, original freight, storage, redelivery, and related carrier costs may be deducted from any refund where permitted by law.

15. CONTACT

Shipping questions should be sent to:

Riley Rides Garage
rileyridesgarage@gmail.com