Refund policy

RETURN AND REFUND POLICY

Last updated:07/19/26

Thank you for shopping with Riley Rides Garage. Because electric dirt bikes, e-motos, batteries, controllers, chargers, and related components are high-value products that may be affected by assembly, use, modification, shipping, and battery-handling requirements, the following return conditions apply.

1. RETURN AUTHORIZATION REQUIRED

You must contact us at rileyridesgarage@gmail.com and receive written return authorization before returning any item.

Items returned without authorization may be refused and returned to the sender at the sender’s expense.

Do not ship a bike, battery, motor, controller, charger, or other regulated item until we provide written return instructions.

2. RETURN WINDOW

Eligible unopened and unused products may be returned within 14 calendar days after confirmed delivery.

To qualify for a return, the product must be:

• New, unused, unassembled, and unridden;
• Free from dirt, wear, damage, scratches, odors, or signs of installation;
• In its complete original packaging;
• Returned with all parts, accessories, manuals, keys, chargers, tools, labels, and protective materials; and
• Accompanied by proof of purchase and return authorization.

Opening a shipping carton solely to inspect the product does not automatically make it nonreturnable. However, assembly, charging, activation, installation, registration, modification, or riding may make the product ineligible for a discretionary return.

3. ELECTRIC BIKES, ELECTRIC DIRT BIKES, AND E-MOTOS

Unless the product is defective or was materially damaged before delivery, complete bikes and e-motos are not eligible for return after they have been:

• Assembled;
• Ridden or operated;
• Registered, titled, licensed, or insured;
• Charged beyond what is reasonably necessary for initial inspection;
• Modified, tuned, unlocked, rewired, reprogrammed, or altered;
• Exposed to water, mud, crashes, impacts, racing, stunts, or off-road use; or
• Removed from their original condition.

Mileage, controller data, app records, tire wear, brake wear, dirt, scratches, and battery-cycle information may be reviewed when determining return eligibility.

4. NONRETURNABLE ITEMS

The following are final sale unless defective, damaged in transit, or otherwise required by applicable law:

• Used, ridden, assembled, installed, modified, or damaged products;
• Opened batteries, battery packs, chargers, controllers, motors, electrical components, and special-order parts;
• Helmets and other safety equipment after packaging or protective seals have been opened;
• Clearance, closeout, liquidation, personalized, special-order, and preorder items marked “Final Sale”;
• Gift cards;
• Downloadable or digital products;
• Products missing original components or packaging;
• Products damaged through improper assembly, misuse, neglect, water exposure, crashes, unauthorized repairs, racing, overloading, or modification; and
• Products purchased from another retailer or seller.

5. RETURN SHIPPING AND FREIGHT

Unless the return results from our confirmed error, a qualifying defect, or documented shipping damage:

• The customer is responsible for return shipping and freight charges;
• Original shipping, freight, delivery, assembly, lift-gate, residential-delivery, handling, and related charges are nonrefundable;
• The customer bears the risk of loss or damage during return transportation;
• Return shipments must be insured and traceable; and
• Products requiring freight transportation must be secured to an appropriate pallet and packaged according to our written instructions.

Do not return lithium-ion batteries through standard parcel service without written instructions. Improper shipment of a battery may violate carrier requirements and may create a serious safety hazard.

6. RESTOCKING AND CONDITION DEDUCTIONS

Eligible complete bikes and oversized products may be subject to a restocking fee of up to 20% of the product price.

A reasonable deduction may also be made for:

• Missing parts or accessories;
• Damaged or discarded packaging;
• Cleaning;
• Repacking;
• Inspection;
• Reduced product value;
• Excessive handling; or
• Damage not caused by us or the shipping carrier.

No deduction will be imposed for a confirmed defect, our shipping error, or documented carrier damage for which the customer followed the reporting procedure below.

We will disclose the proposed deduction before completing the refund.

7. SHIPPING DAMAGE

Inspect all cartons and products immediately upon delivery.

Before signing for a freight shipment:

• Examine the carton, pallet, straps, and product;
• Photograph every side of the shipment;
• Note all visible damage, punctures, crushing, missing straps, or opened packaging on the carrier’s delivery receipt; and
• Refuse delivery if the shipment appears severely damaged or unsafe.

Visible shipping damage must be reported to rileyridesgarage@gmail.com within 48 hours after delivery. Concealed damage must be reported as soon as reasonably discovered and no later than 5 calendar days after delivery.

Include:

• Your order number;
• Photographs of the unopened packaging;
• Photographs of shipping labels and the pallet;
• Photographs and video of the damage;
• A copy of the delivery receipt; and
• A description of all missing or damaged components.

Failure to document damage promptly may limit our ability to recover from the carrier, but this section does not eliminate rights that cannot legally be waived.

Keep all packaging until the claim is resolved.

8. DEFECTIVE PRODUCTS AND WARRANTY CLAIMS

A manufacturing defect is different from shipping damage, normal wear, assembly adjustment, cosmetic variation, misuse, or damage caused by modification.

Some products are covered by a manufacturer’s limited warranty. Warranty periods, covered components, exclusions, labor coverage, and claim procedures vary by manufacturer.

Riley Rides Garage may assist with a warranty claim, but the manufacturer may determine whether repair, replacement parts, technical support, or another remedy is appropriate.

Do not arrange repairs, replace components, disassemble battery packs, or hire a third party without written authorization. Unauthorized work may affect warranty coverage.

Warranty service does not automatically entitle the purchaser to return the complete product for a refund.

9. ORDER CANCELLATIONS

Cancellation requests must be submitted immediately to rileyridesgarage@gmail.com

An order is not canceled until we confirm cancellation in writing.

Orders that have entered processing, been assigned inventory, been submitted to a distributor, received a shipping label, been palletized, or been transferred to a carrier may not be cancelable.

If we can stop an order after processing has begun, actual nonrecoverable payment-processing, supplier, freight, rerouting, or cancellation costs may be deducted where permitted by law.

Custom, special-order, preorder, and final-sale orders may not be cancelable after acceptance.

10. REFUNDS

Approved refunds are issued to the original payment method after the returned product has been received and inspected.

Please allow up to 10 business days after inspection for us to process an approved refund. Your bank or card issuer may require additional time to post it.

We do not issue cash refunds or refund purchases to a different card or person.

If an order is financed, the refund will be handled through the financing provider under its procedures.

11. REFUSED AND UNDELIVERABLE SHIPMENTS

A shipment refused for reasons other than documented carrier damage may be treated as a customer-requested return.

Return freight, storage, rerouting, redelivery, address-correction, and other carrier charges may be deducted from the refund where legally permitted.

The customer is responsible for providing a complete and accurate delivery address and a working telephone number.

12. CHARGEBACKS AND DISPUTES

Please contact us at rileyridesgarage@gmail.com before initiating a payment dispute so we have an opportunity to investigate and resolve the matter.

Submitting a chargeback does not cancel the customer’s obligations regarding possession, return, or care of merchandise. We reserve the right to provide the payment processor with order records, delivery confirmation, communications, photographs, acceptance records, and policy acknowledgments.

Nothing in this policy limits rights or remedies that cannot be limited under applicable law.

13. CONTACT

Riley Rides Garage
Operated by Riley Rides Ebikes LLC
rileyridesgarage@gmail.com